We offer exchanges only, and no returns are accepted. You are eligible for an exchange if:

• You received a damaged or defective item.

• You received an incorrect item.

• You wish to exchange an item for a different size or color (if available).

• The product you received does not meet the specifications as described on our website.

You must initiate the exchange process within 14 days from the date of receiving your order. After this period, we will not accept any exchange requests.

To initiate an exchange, please follow these steps:

• Contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number] within the 14-day exchange window.

• Provide your order number and a detailed description of the reason for the exchange.

• Our Customer Service team will review your request and provide instructions for returning the item.

• Items to be exchanged must be in their original, unused condition, and with all original tags, labels, and packaging intact.

• Personalized or custom-made items are not eligible for exchange unless they are damaged or defective.

• Exchanges are subject to availability. If the requested replacement item is not available, we may offer an alternative or issue a refund at our discretion.

• If you are exchanging an item due to damage, defect, or an error on our part, we will cover the return shipping costs.

• If you are exchanging an item for a different size, color, or for any other reason, you will be responsible for the return shipping costs.

• We will cover the shipping costs for sending the replacement item to you.

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. We reserve the right to deny an exchange request if the item does not meet these conditions.

Please allow up to 1-2 business days for us to process your exchange request once we receive the returned item.

As stated earlier, we do not offer refunds. All approved exchanges will result in the issuance of a replacement item or store credit, as determined by our Customer Service team.

If you have any questions or concerns regarding our Return and Exchange Policy, please contact our Customer Service team at info@avivabykohana.com or the chat option below.

By making a purchase on our website, you acknowledge and agree to abide by this Return and Exchange Policy. We reserve the right to update or modify this policy at any time, so please check this page periodically for any changes.