Frequently Asked Questions

Welcome to the Q&A page of Aviva by KoHana Clothing Brand. We understand that you may have questions about our brand, products, and services. Below, we've compiled a list of common questions along with their answers to provide you with the information you need.

  • Our brand combines modern fashion trends with the highest standards of kosher certification. We create clothing that adheres to the principles of modesty while staying on the cutting edge of style. Our high-end approach ensures premium materials, exquisite craftsmanship, and attention to detail in every piece.

  • Yes, our products are designed to cater to various Jewish communities and levels of observance. We offer a diverse range of styles, ensuring that you can find something that resonates with your personal preferences and observance level.

  • We provide detailed size charts for each product to assist you in finding the right fit. You can find these charts on the product pages, along with instructions on how to measure yourself accurately.

  • We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer service within 14 days of receiving your order.

    We offer exchanges for unworn, unused items within 30 days of purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error. Otherwise, we do not allow returns on orders. For more information please refer to our Returns & Exchange page.

  • Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on your location and chosen shipping method. You can find more information during the checkout process.

  • Absolutely! Our customer service team is here to assist you with any styling inquiries or questions you may have. Feel free to reach out to us, and we'll be more than happy to help you put together the perfect outfit.

  • You can subscribe to our newsletter by providing your email address. This way, you'll receive regular updates on new arrivals, special offers, and exclusive promotions.

  • We are committed to ethical practices and sustainability. We prioritize sourcing materials from responsible suppliers and using production processes that minimize our environmental impact.

  • You can reach our customer service team by emailing info@avivabykohana.com. We're here to assist you with any questions or concerns you may have.

If you have any other questions that aren't covered here, please don't hesitate to contact us at info@avivabykohana.com.

We're dedicated to providing you with exceptional service and a seamless shopping experience at our Modern Kosher High-End Clothing Brand.